Riverbed technology provides quality support services covering both hardware and software. All watchguard appliances come with a minimum of 90 days support, which includes unlimited support cases. Riverbed lab is a virtual sandbox environment that enables it engineers to access prebuilt and design your own topologies for experimenting with deployment, configuration, instrumentation and troubleshooting of riverbed products and solutions. Gold level annual support for steelcentral controller managing 50 steelhead devices. In our digital world, network and application performance is essential to creating value, growth and competitive advantage. In the event of a hardware failure, riverbed will provide up to 4 hour onsite replacement. Dec 27, 2017 gold level support riverbed will provide next day advance replacement or repair. Support levels vary by the speed of hardware replacement. Hawkeye has joined the riverbedready technology alliance program to create joint solutions that deploy quickly, work together seamlessly, and accelerate your critical applications and business services. Certkingdom pdf riverbed software certifications, riverbed software training, riverbed software study guides, riverbed software testing engine, riverbed software online training, free vce exam simulator, riverbed software exams.
Gold seal support riverbed westconcomstor is a riverbed authorised support partner rasp. Gold offers nextbusinessday delivery for advance replacement parts. Information about devices from riverbed technology that. Riverbed gold support extended service agreement 1 year. To earn a microsoft gold competency, partners must successfully complete technical exams resulting in. Technical support is available 24 hours a day, 7 days a week, by phone, email, and the web. If no monitoring tool is available, investigate the option of excluding the device from monitoring. Let it central station and our comparison database help you with your research. For discovery agent for cloud steelhead, visit cloud steelhead.
Choose business it software and services with confidence. View the list of riverbed technology hardware and software endoflife products. Mar 29, 2018 riverbed today announced it has attained a microsoft gold application development competency. Westconcomstor provides level 1 and level 2 telephonic and remote support. These products can be purchased as appliances as in the case of the 250 series, a cloud. Riverbed software certifications, riverbed software. Riverbed steelhead mobile software extends our awardwinning technology to any pc or laptop to. Subject to buyers compliance with all terms herein and annual advance payment of riverbeds then standard support and maintenance fees for the level of support purchased i. Riverbed steelhead offers wan optimization products and solutions. Its service plans provide you with the appropriate level of software and hardware service you need to keep your networks up and performing well.
Gold support level for both hardware and software products including a continuation of advanced replacement parts that are processed prior to shipping cutoff time are shipped for a next business day delivery. However, as the usual workaround for the asa is not working properly in this case, i would recommend you contact riverbed support for additional troubleshooting. Riverbed achieves a microsoft gold application development. Riverbed provides level 3 support and advance parts replacement. There are five levels of support that are based on whether or not your company is softwareonly or has purchased riverbed hardware. Gold level support riverbed will provide next day advance replacement or repair. Silver peak is offering riverbed steelhead hardware customers a more costeffective option by switching to silver peak wan optimization software. Customers worldwide depend on riverbed support to protect, maximize, and futureproof their investments in riverbed technologies.
Beginning november 1 st, 2019, all new initial support and support renewal contracts will include the new gold level support features listed below. For users that may need a higher level of support, total security. This is not a book on how to manage and deploy steelhead appliances, the riverbed deployment guide and the steelhead management console users guide both available from the riverbed support website are the right books for that. Riverbed gold support extended service agreement advance parts replacement 1 year shipment response time. Our service plans provide you with the support you need to keep your networks up and performing well. Each level offers capabilities in the areas of technical support, hardware service, and software maintenance. Our support team has full responsibility for every aspect of your case, monitors your feedback, and works around the clock to deliver quantifiable results. Riverbed steelhead mobile software extends our awardwinning technology to any pc or laptop to deliver acceleration wherever users connect.
The lab platformasaservice paas subscription allows you to access our lab environment on. Steelhead appliances and software versions up to, and including, rios 8. In the event of a hardware failure, riverbed will respond with up to 4 hour onsite hardware replacement with field engineer onsite to replace a failed appliance or part and set up the ip address for. For softwareonly support and gold level support contracts purchased prior to november 1 st, 2019, riverbed will continue to fulfill in accordance with the terms and conditions in effect at the time. Riverbed enables organizations to visualize, optimize, accelerate and remediate the performance of any network for any application. This is a book about what can go wrong with steelhead appliances in a network. Riverbed achieves microsoft gold cloud platform competency. Riverbed software equips you with the most complete infrastructure visibility to optimize application performance and maximize business performance. Recognized by independent research firms for delivering an outstanding customer service experience, riverbed support offers 24x7x365 issue resolution, a global logistics. Solution brief riverbed steelconnect sdwan and zscaler.
Recognized by independent research firms for delivering an outstanding customer service experience, riverbed support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive knowledgebase and an active user community. Contact riverbed for information about how to successfully monitor riverbed devices through the monitoring tool of your choice. Platinum level support riverbed will respond with up to 4 hour onsite hardwarereplacement or repair, dependent on the geographical location o the deployed hardware. Riverbed certification program benefits establishes your credibility as an expert in riverbed products and services, visibility solutions, wan optimization, and application acceleration. As a certified riverbed reseller, we can deliver your steelhead solution and provide the right kind of support for your needs after you purchase the product. Riverbed today announced it has attained a microsoft gold application development competency. Information about devices from riverbed technology that are. It is an amazing tool to monitor various users, network and utilization of various computing resources. For information about saas accelerator through steelconnect, visit saas accelerator and for information about legacy saas acceleration through akamai, visit steelhead saas for legacy cloud. The experts at pinnacle business systems know how important your network infrastructure is to the daytoday operations of your business.
Riverbed global support youtube channel providing howto, best practices, and troubleshooting videos for riverbed products and solutionsstraight from the kn. In fact, mobile users often have to accept suboptimal performance. Watchguard also offers 1, and 3year basic and total security subscriptions to unlock industry leading security services, support for the term of the subscription, and advanced hardware replacement. Global support makes it easy for partners and customer to find what they need 24x7. The silver level replaces parts returned to the factory within 10 business days. Riverbed technology has attained microsoft gold cloud platform competency, demonstrating bestinclass ability and commitment to meet microsoft customers evolving needs in todays cloudfirst world and distinguishing itself within microsofts partner ecosystem. In sum, riverbed is 1 consolidating softwareonly support with goldlevel support softwareonly support will no longer be offered as a standalone support level offering. Riverbed steelcentral traces transactions across all users. Contacts riverbed technology esther burciaga, 4155274810 esther. Recognized by independent research firms for delivering an outstanding customer service experience, riverbed support offers 24x7x365 issue resolution, a global logistics network, and online resources that include a comprehensive knowledgebase and an active. Riverbed price list license options for cxa01555b020 it is mandatory to select one of the following cxa1555 model h use c sku when configuring with additional nic card options license options for cxa07055b010 it is mandatory to select one of the following cxa7055 model l use c sku when configuring with additional nic card options. Fill out the form below and one of our experts will get right back to you. Steelhead cx accelerates the transfer of data and applications between data centers, branch locations, cloud networks, and end users.
Compare progress software vs riverbed it central station. Apr 18, 2018 however, riverbed devices dont support these interfaces, and the monitoring tools report them as triggering failures. Riverbed technical support levels riverbed support plans are available in four levels. Riverbed mntgldcmc08150 steelcentral controller gold. However, riverbed devices dont support these interfaces, and the monitoring tools report them as triggering failures. Feb 22, 2016 there are five levels of support that are based on whether or not your company is softwareonly or has purchased riverbed hardware. It then generates reports for various metrics like overall throughput time, delay time of the systems, idle. We compared these products and thousands more to help professionals like you find the perfect solution for your business. The riverbed technology case handling process tracks, escalates, and resolves any technical issues you might have with your deployment. Riverbed software certifications, riverbed software training. This video highlights the valuable information available at your global support makes it easy for partners and customer to find what they need 24x7.
Riverbed gold support extended service agreement 1 year shipment. Steelcentral appresponse 4300 gold support mntgldarx4300. If theres a minor configuration typo or similar source causing this issue, having a support engineer work with you may be your best bet at fixing this right away. Its products consist of software and hardware focused on network performance monitoring, application performance management, and wide area networks wans, including sdwan and wan optimization. Gold plus advance replacement parts are shipped for same day delivery as fast as 4 hours, 24 hours a day, 365 days a year. For users that may need a higher level of support, total security includes gold level support that offers a higher priority to your support case. Riverbed provides quality support services covering both hardware and software. It can be a struggle to support mobile users who need access to corporate data and applications. These products can be purchased as appliances as in the case of the 250 series, a cloud service, or a software package check out the product website. Feb 08, 2017 riverbed achieves microsoft gold cloud platform competency feb 8, 2017 riverbed technology has attained microsoft gold cloud platform competency, demonstrating bestinclass ability and commitment to meet microsoft customers evolving needs in todays cloudfirst world and distinguishing itself within microsofts partner ecosystem.
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